Eligibility and Timeframe:

  1. To be eligible for a return or exchange of SPC flooring, the following conditions must be met:

    • The request must be made within 30 days of receiving the product.
    • The flooring must be in its original, unused condition and properly packaged in the original packaging material.
    • Proof of purchase, such as an order number or receipt, must be provided.

  2. After 30 days, returns or exchanges may not be accepted, except in cases of warranty claims for manufacturing defects.

Return Process:

  1. If you wish to return SPC flooring, please follow these steps:

    • Contact our customer service team to initiate a return request. Provide the order details and reason for the return.
    • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
    • Pack the SPC flooring securely in its original packaging, including all accessories and documentation, and affix the RMA number on the outside of the package.
    • Ship the package back to our designated return address using a reliable shipping method with tracking and insurance.
    • Once the returned product is received and inspected, we will process the refund, excluding any applicable restocking fees or shipping charges. The refund will be issued to the original payment method used for the purchase.

  2. Returns must be shipped back within 14 days of receiving the RMA number. Returns received after this timeframe may be subject to refusal or additional restocking fees.

Exchange Process:

  1. If you would like to exchange SPC flooring for a different product or variant, please follow these steps:

    • Contact our customer service team to initiate an exchange request. Provide the order details, the product you wish to exchange, and the desired replacement.
    • Our team will provide you with an Exchange Merchandise Authorization (EMA) number and instructions on how to proceed.
    • Pack the SPC flooring securely in its original packaging, including all accessories and documentation, and affix the EMA number on the outside of the package.
    • Ship the package back to our designated return address using a reliable shipping method with tracking and insurance.
    • Once the returned product is received and inspected, we will process the exchange and ship the replacement product to you. Any price differences between the original and replacement product may be adjusted accordingly.

  2. Exchanges must be initiated and shipped back within 14 days of receiving the EMA number. Exchanges requested after this timeframe may be subject to refusal or additional charges.

Return and Exchange Costs:

  1. Return Shipping:

    The customer is responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect product.

  2. Restocking Fees:

    A restocking fee may apply to returns or exchanges. The specific restocking fee, if applicable, will be communicated to you during the return or exchange process.

  3. Shipping Costs for Exchanges:

    If you are exchanging SPC flooring for a different product or variant, you will be responsible for the shipping costs associated with the return of the original product and the shipment of the replacement product. Any price differences between the original and replacement product may also apply.

Non-Returnable Items:

The following items are not eligible for return or exchange:

  1. SPC flooring that has been installed, used, or modified.

  2. Clearance or discounted items marked as final sale.

  3. Customized or special-order products.

Damaged or Defective Products:

If you receive damaged or defective SPC flooring, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund.

Refunds:

Refunds for eligible returns will be processed within a reasonable timeframe after the returned product is received and inspected. The refund will be issued to the original payment method used for the purchase, excluding any applicable restocking fees or shipping charges.

Policy Updates:

We reserve the right to update or modify our return and exchange policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.